Shipping & Returns

Shipping Policy

All NZ Leather Craft products are made and shipped from New Zealand.
Orders are processed within 2–5 working days of receiving payment.
Once shipped, delivery times depend on your location and the chosen courier service.

We use trusted courier providers throughout New Zealand and provide tracking details once your order is dispatched.
Please ensure your delivery details are correct at checkout, NZ Leather Craft is not responsible for delays or losses caused by incorrect addresses or courier issues once parcels have been handed over.

Rural Deliveries

Please allow an additional 2–3 days.
If you require urgent shipping, contact us before ordering and we’ll do our best to help.

International Shipping

We currently ship within New Zealand only (contact us if you require international delivery, some custom orders can be arranged).

Return & Exchange Policy

We take pride in crafting quality handmade leather goods and want you to be completely satisfied with your purchase.
If there’s a problem with your order, please contact us within 7 days of receiving your item at nzleathercraft@gmail.com.

Faulty or Incorrect Items

If your item arrives damaged or incorrect, we’ll replace or repair it at no cost to you.
We may request photos of the fault to help assess the issue before providing return instructions.

Change of Mind

Because most items are handmade or custom-made, we do not accept returns or exchanges for change of mind.
Please check product descriptions carefully before purchasing.

Return Conditions

Items must be unused, in original condition, and securely packaged for return.
We recommend using a tracked courier service for returns, as we can’t accept responsibility for items lost in transit.
Once received and inspected, approved refunds will be processed back to your original payment method within 5–10 working days.

Custom Orders

Custom or personalised items are non-refundable once production has begun unless they arrive damaged or faulty.